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Terms & Conditions

Terms and Conditions

Whisper Boutique is totally dedicated to ensuring customer satisfaction.  Please see below for our Terms and Conditions.

Ownership of Intellectual Property Rights

All intellectual property rights, including copyright in this website are owned by Whisper Boutique.  The website user is granted a license to use these for the purpose of viewing the site.  You may not modify, distribute or re-post any content on this website for any purpose without the permission of Whisper Boutique. 

Accuracy of Content

Whisper Boutique has taken every care to ensure the content of this website is correct.  In particular, to ensure prices quoted are correct at time of publishing and all products have been fairly described.  All prices stated are inclusive of VAT.  We accept no responsibility for any inaccuracies regarding pricing and reserve the right to alter prices without notification and to refund any orders which cannot be honoured or fulfilled.   In the event that there does happen to be a pricing error, the correct price will be set out in the Dispatch Confirmation.

We will take all reasonable care to ensure that the product images and descriptions are as accurate as possible however, due to the photographic process and the calibration and settings of individual computer screens, we cannot guarantee an exact match to the product as displayed on your screen.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions and we advise our customers to read through them whenever possible.

How to Order

Making a purchase could not be easier.  Just browse our store and add any items you wish to purchase to your shopping basket. Once you have finished shopping, please click on ‘Proceed to Checkout’ and at this point you will be asked for a few details so that we can complete your order.

After placing an order, you will receive an email from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.


We will endeavour to hold sufficient stock to meet all orders.  However, we will inform you as soon as possible if goods you have ordered are not available and give you an expected delivery time.

Please note that a signature will be required to confirm receipt of deliveries and a card will be left to rearrange delivery if there is no one at home. Republic of Ireland deliveries will require a daytime telephone number, so please make sure to provide this when placing your order.  We can on occassion give Royal Mail and the courier services we use special delivery instructions from our customer, for eg., ‘please leave order with neighbour if not in’, etc.  However, we cannot guarantee that they will carry out the instructions and accept no responsility if they do not.  We will simply pass on any special delivery information from our customer to the delivery company.

International Deliveries

All international orders are sent using first class Royal Mail services or a courier service and a signature will be required to confirm receipt of your package.  A card will be left to rearrange delivery if no one is at home.  Please be advised that you may be responsible for any additional delivery charges, import duties and taxes that may be incurred and customers are advised to check these details before placing an order for international delivery.

When items are in stock we aim to deliver your goods within 10 working days, however, orders are usually received more promptly than this. Delivery to more remote areas of the UK and the Republic of Ireland and international deliveries may take slightly longer. There may be a slight delay on delivery times at busy trading times during the year however, if we foresee any delays, we will alert you to the problem.  For any items out of stock, we will contact you to advise an estimated delivery and check that the item is still required.  If you need an item by a specific date, please inform us and we will endeavour to get it to you in good time


We can accept Paypal and the following debit and credit cards:
Paypal and Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro, Amex, Solo and JCB.  Your credit/debit card will be charged on the date that your order is dispatched.  All prices are inclusive of VAT (where applicable), at the current rates and are correct at the time of entering the information onto the system.  The total cost of your order is the price of the products ordered plus delivery.

Cancelling your Order

Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order within 7 working days of receipt of the goods.  If  goods are dispatched to a third party, you will only be able to exercise this right if you are able to return the goods to us.  Please email us at

Returns and Refunds

Please check all items immediately upon arrival.  If you are at all unhappy with your goods, please call us or email us and return the unused items within 14 days of receiving them and we will be happy to issue you with a full refund or an exchange, as long as both the packaging and goods themselves remain intact.

We cannot refund or exchange used or customer damaged items with the exception of faulty goods.  Please note, with the exception of faulty goods, if you return the order we will not refund the original delivery charge, as this part of our service to you has been completed.

We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect.  When returning items we strongly recommend you get proof of posting.  We cannot accept responsibility for parcels lost or damaged in transit.  All refunds and exchanges (providing items are in stock) will be processed within 14 days of us receiving the items.  Please allow up to 21 days for your credit/debit card to be credited.

Please note that for personal hygiene reasons, we cannot accept returns of pierced jewellery, with the exception of faulty goods.

Return Address

Whisper Boutique

83 Greystown Avenue

Belfast Bt96UH

Gift Vouchers

If you are unsure of what to choose as a gift, Whisper Boutique gift vouchers are now available to purchase.  Customers can purchase a gift voucher just like any other product.  You can select the amount you wish to purchase simply by clicking on the ‘+’ sign, then click on ‘Add To Cart’.   The amount is in denominations of £10.  Customers can also send gift vouchers directly to friends and family members simply by ticking ‘Send Gift Voucher to Friend’ checkbox and entering all required fields:

Recipient Name: the name of the recipient
Recipient Email: the email address of the recipient. The system will send an email which contains a gift voucher code to this address.
Custom Message: the message is delivered along with the gift voucher code.
Day to Send: Customers can set up the date that a gift voucher will be sent.

If a customer prefers a gift voucher to be sent through a post office, they need to tick ‘Send through post office’ checkbox.  If you choose this option, you will need to enter the gift voucher recipient’s address at checkout and the voucher will be sent to them using Royal Mail first class letter post.  The postage is free of charge if the gift voucher is the only item being sent to that specific address.

If a customer is purchasing a gift voucher for themselves, they will receive a gift voucher code.  If they purchase the gift voucher for someone else, the gift voucher code will be emailed or posted to that recipient.

Manage Gift Voucher /Credit

After receiving a voucher code, Customers can check their voucher balance and credit by clicking on Gift Voucher tab on the navigator bar in “My account” section.  The Gift code which Customers received will be automatically added to the list.   On this page, Customers can add a Gift code which they received to the list or redeem it to their Gift card credit balance. Next time when they order a product, they can use their credit balance without having to enter the Gift code.  Customers need to click on Add/Redeem a Gift Voucher button and enter the Gift card code into the text field.

Gift Voucher list shows some information of Gift Vouchers such as: code, balance, status, added date and action. Customers can view, print, redeem and remove their Gift Voucher.  Gift code is almost hidden to ensure the security for Customers. You can view a full Gift code by clicking on each one.  You can also redeem your Gift Voucher to the credit balance or remove it from a list by clicking on the corresponding link in Action column.

Use Gift Voucher/Credit to Place an order

When Customers have Gift Voucher codes or credit balances, they can use it to order a product. There are two ways to use Gift Voucher code/credit balance:
On Shopping Cart page:
Customers can choose to use credit or Gift Voucher by ticking Use Gift Voucher credit to checkout or Use Gift Voucher to checkout checkbox or both.

Use Gift Voucher credit to checkout:
Customers need to enter an amount of money they want to use. After applying, this amount will be deducted from their Credit Balance immediately.
Use Gift Voucher to checkout:
the system shows a box where Customers can enter Gift codes.


You agree that email can be used as a long distance form of communication.


We have placed links on this website to other websites that we think you may be interested in however, we do not vet these websites and do not have any control over their contents.  Whisper Boutique cannot accept any liability in respect of the use of these websites.  It would be a breach of contract for any other websites to link to the Whisper Boutique website without express permission from the partners of Whisper boutique.

Damage to your computer

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technoligically harmful.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Age Restrictions

You must be eighteen years old to use this site.  If you are under eighteen years old, you may only use this site in conjunction with, and under the supervision of a parent or guardian.

Law and Jurisdiction

This contract is governed by Northern Irish law and enforceable in our courts.  All contracts are
concluded in English.

Limitation of Liability

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.  These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Retention of Title

Title to the goods shall remain vested in Whisper Boutique and shall not pass to the purchaser until the purchase price for the goods has been paid in full and received by Whisper Boutique.  The products will be at the risk of the purchaser from the time of delivery.


Cookies are used on this shopping site to keep track of the contents of your shopping cart.  You can turn off cookies within your browser by going to your browser preferences and selecting block cookies.  If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Enabling cookies is a very easy process just click this link to find out how (explains how to enable cookies in all browsers).

Offers and Promotions

Free delivery and other offer order codes remain the property of Whisper Boutique, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.  Free shipping offers only applies for the United Kingdom.  Offers with a spend threshold always exclude delivery charges.  Offer end dates apply. Whisper Boutique reserves the right to vary or withdraw offers without notice.

Mailing List

If you wish to join our mailing list we may occasionally contact you regarding special offers, new products, promotions, etc.  We use a third party to circulate our marketing emails therefore we make our mailing list (email) available to them for this purpose only.  We will not send emails to you unless you have given us your consent by registering with us.  If at any time you do not wish us to contact you any further, please call or email us and we will remove your information from our database immediately.

Disclosure of data

In case any fraudulent activity is detected on the website or without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights.  In the event that we decide to sell Whisper Boutique your personal information will be passed on to any successors in title.

Transfer of Rights and Obligations

The contract between you and Whisper Boutique is binding on you and us and our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  Whisper Boutique may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights and obligations arising under it, at any time during the Contract.

Online Security

We take online security very seriously and are committed to ensuring your information is stored and handled safely and privately.  Your credit card information is processed securely via a third party payment provider and at no time do Whisper Boutique store or have access to your credit card or CV2 number.  We use the industry standard (SSL – Secure Sockets Layer) secure server to ensure private information and credit card details are transmitted securely across the internet.

Privacy Policy

Your privacy is important to us.  We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for a number of reasons.  Firstly, to process your order, secondly, to provide you with the best possible service.  We may also obtain information about your usage of the website to help us develop and improve it further.  If you have shopped with us we will hold your name, address, telephone number, and email address.  We will also hold the delivery address(es) for your orders and the password information associated with your account.  We also maintain a record of your product selections.

If you have requested to receive our email newsletters regarding new products and special offers we only hold your name and email address.  If you wish to unsubscribe, please email us at  Whisper boutique only discloses customers’ information to a third party when order details are processed as part of the order fulfilment and for distributing promotional emails. In this case, the third party will not disclose any of the details to any other third party.  By submitting your personal data, you agree to transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Customer Service

We hope you are completely satisfied with your order and our customer service, however, if you have any queries, please feel free to contact us.  Our contact information is as follows:


Whisper Boutique

83 Greystown Avenue, Belfast, Bt96UH






This web site is owned by Whisper Boutique.