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Returns & Exchanges

Returns & Exchanges

Returns and Exchanges

Please check all items immediately upon arrival.

If you are at all unhappy with your goods, please call us or email us and return the unused items within 14 days.

We will be happy to issue you with a full refund or an exchange.

As long as both the packaging and goods themselves remain intact.

We cannot refund or exchange used or customer damaged items with the exception of faulty goods.

Please note, with the exception of faulty goods, if you return the order we will not refund the original delivery charge.

As this part of our service to you has been completed.

We are not responsible for return postage to us unless in the exceptional circumstance an item is faulty or your order is incorrect.

When returning items we strongly recommend you get proof of posting.

We cannot accept responsibility for parcels lost or damaged in transit.

All refunds and exchanges (providing items are in stock) will be processed within 14 days of us receiving the items.

Please allow up to 21 days for your credit/debit card to be credited.

Please note that for personal hygiene reasons, we cannot accept returns of pierced jewellery.

Thank You x